Unlock the Secrets to Superior Customer Servicing in Brokerage 

As quoted by McKinsey, “Customers should be able to resolve any query, satisfy any service need, and buy any product simply by using the app.” That’s a tall order, but that should be your guiding light while modernizing your journeys. 

EAERA,  

EAERA – Your All-in-One Solution for Brokerage Excellence! 

Empower customers through self-service options 

The path to customer service perfection begins by empowering your customers. According to a recent Microsoft survey, 46% of respondents plan to increase their organization’s customer experience budget in the next 12 months, with 59% likely to invest in digital self-service options. Providing seamless self-service options not only boosts customer engagement, satisfaction, and retention but also increases efficiency and reduces the cost of serving on the employee side. 

Create consistency with an omnichannel approach 

Creating a consistent level of service across both physical and digital channels is key. An omnichannel brokerage experience empowers customers to broker their way and helps build a sense of brand uniformity. It also provides employees with unified customer data, resulting in superior service and increased productivity. 

Leverage the power of AI 

AI, automation, and machine learning can unlock a truly personalized customer service experience and scalable engagement. Starting small with out-of-the-box algorithms can lead to powerful capabilities like real-time analytics and smart insights that create new opportunities for cross- and up-selling. 

Assemble and train your dream team 

Building a skilled, empathetic, proactive team is crucial for providing customer-centric, efficient servicing. Empathetic leaders grew revenue by 1.3% in 2020, while laggards managed only 0.6%. Providing empathetic customer service involves considering your customers’ emotional profile and using your knowledge of the customer to personalize and segment them. 

Modernizing your customer service journeys is a challenging but rewarding endeavor. By following these tips, you can transform your brokerage firm’s customer service and set yourself apart in the industry. 

EAERA: Your partner in digital transformation 

Digital transformation may seem like a daunting task, but you don’t have to face it alone. At EAERA, we’re here to empower your brokerage firm to reimagine and modernize its IT and business operations with a strong focus on customer-centricity. By using the EAERA engagement platform, you’ll be able to break free from the constraints of your legacy systems. And with our extensive suite of composable, pre-integrated capabilities and out-of-the-box journeys, you’ll achieve this in record time. 

Imagine this single, omnichannel platform that co-exists with your other tech, vendors, and brokerage standards. No more costly maintenance budget. No more point solutions. Just a fast track to success with a partner here to help you foster innovation and enhance your customer experience all while driving efficiency and ensuring your sustainable growth. 

We even have targeted products for your unique use case. By leveraging EAERA Digital Brokerage, Digital Assist, and Digital Engage, you’ll get everything you need to empower your customers, employees, and marketing teams, allowing you to thrive in the new generation of brokerage truly. 

Get started with EAERA’s Engagement Platform and position your brokerage for success! Visit EAERA today.